DreamIQ Refund Policy

Last Updated: October 16, 2024

Our Commitment

At DreamIQ, we believe in transparency and customer satisfaction. We understand that everyone has unique sleep needs, and we want you to feel completely confident in your investment in your well-being.

1. Policy Overview

🎯 Simple and Fair Policy

If you’re not satisfied with DreamIQ Premium for any reason within the first 30 days, we’ll refund your money. No complicated questions asked.

2. Refund Eligibility

2.1 Premium Subscriptions

✅ Eligible for Full Refund:

First 30 Days: 100% refund, no questions asked
Unused Free Trial: If charged before you could try the app
Technical Issues: If the app doesn’t work on your compatible device
Duplicate Charges: Immediate refund for erroneous charges
Unprocessed Cancellation: If you canceled but were still charged

⚠️ Partial Refund Available:

31-60 Days: Prorated refund for unused time
Reported Compatibility Issues: After attempting to resolve

❌ Not Eligible for Refund:

After 60 days from purchase
Renewed subscriptions (only the current period)
If you violated the Terms of Service
Purchases made outside official stores

2.2 One-Time Purchases (if applicable)

Individual premium features: 14 days for refund
Special bundles: Subject to specific terms

3. Refund Process

3.1 How to Request a Refund

Option A: Through App Stores

iOS (App Store):

Visit reportaproblem.apple.com
Sign in with your Apple ID
Select DreamIQ and “Request a refund”
Apple will process per their policies

Android (Google Play):

Go to play.google.com
Account → Order history
Find DreamIQ → Request refund
Google will process per their policies

Option B: Direct Contact

Email: support@dreamiq.app

Include:

Account email
Purchase date
Reason for refund (optional but helpful)
Order number (if available)

3.2 Processing Time

Request: We respond within 24-48 hours
Approval: Immediate for eligible cases
Credit: 5-10 business days depending on your bank
App Stores: Per their policies (typically 3-5 days)

4. Special Situations

4.1 Free Trial

If you cancel during the 14-days trial: No charges
If you forget to cancel: Full refund if requested within 48 hours

4.2 Technical Issues

If you experience:

Frequent crashes
Data loss
Unavailable features
Sync issues

We’ll first try to resolve the issue. If we can’t, full refund.

4.3 Price Changes

If the price increases without proper notice: Refund of the difference
Missed promotions: Price adjustment if applicable

4.4 Dissatisfaction with Results

We understand improving sleep takes time. If after using DreamIQ consistently for 30 days you see no improvement:

We offer a personalized support session
If still unsatisfied: Full refund

5. What Happens After a Refund

5.1 App Access

Premium Plan → Free Plan: Retains access to basic features
Data: Your data remains secure and accessible
Export: You can export your data before downgrading

5.2 Re-subscription

You can re-subscribe at any time
Your historical data will be retained
No penalties for prior refunds

6. Additional Guarantees

6.1 Compatibility Guarantee

If your device is on our compatible list but doesn’t work:

100% refund plus
3 months free once the issue is resolved

6.2 Satisfaction Guarantee

First 30 days: Refund with no questions asked
We listen to your feedback to improve
Beta tester program for interested users

7. Exceptions and Limitations

7.1 Policy Abuse

We reserve the right to deny refunds if we detect:

Multiple repeated refunds
Using the policy to obtain free service
Fraudulent activity

7.2 Third-Party Purchases

We only refund purchases from official stores
We cannot refund purchases from resellers
Beware of unauthorized sites

8. Disputes and Resolution

8.1 If Your Refund is Denied

Appeal: You can appeal by contacting privacy@dreamiq.app
Review: A supervisor will review your case
Final Decision: Within 3-5 business days

8.2 Chargebacks

We prefer to resolve directly
Chargebacks may result in account suspension
Always try contacting us first

9. Tips to Avoid Unwanted Charges

📱 Recommendations:

Set reminders before the free trial ends
Review subscription terms before purchasing
Cancel via the app store, not just by deleting the app
Check your subscription in device settings
Read notifications about renewals

10. Feedback is Gold

If you request a refund, we appreciate if you share:

What didn’t meet your expectations?
What features would you need?
How can we improve?

Your feedback helps us create a better experience for everyone.

11. Special Programs

11.1 Extended Satisfaction Program

For annual subscriptions:

60 days to request a refund (instead of 30)
Prorated refund up to 90 days

11.2 Students and Healthcare Professionals

Special discounts available
Extended refund policy
Contact for more information

12. Contact for Refunds

🚀 Fast Response:

Main Email: support@dreamiq.app
Urgent Email: refunds@dreamiq.app
Response Time: 24-48 hours

Support Hours:

Monday to Friday: 9 AM - 6 PM (PST)
Weekends: Response on the next business day

Useful Information to Include:

Account email
Approximate purchase date
Subscription type
Reason (optional)

13. Refund FAQs

Q: Will I lose my data if I request a refund?
A: No, your data remains secure. You can export it anytime.

Q: Can I get a partial refund?
A: Yes, in certain cases we offer prorated refunds.

Q: What if I purchased through a promotion?
A: The same policies apply; we refund the amount paid.

Q: Can I transfer my subscription?
A: Subscriptions are personal, but the family plan allows sharing.

Q: Is there a waiting period for refunds?
A: No, we process immediately upon approval.

14. Our Final Commitment

“We want DreamIQ to be a positive investment in your health. If it’s not working for you, we’d rather refund your money and earn your trust than keep an unsatisfied customer.”

— The DreamIQ Team

15. Updates to This Policy

This policy may be updated. Significant changes will be notified 30 days in advance.

Need a refund? Don’t hesitate.
We’re here to help: support@dreamiq.app

This policy is part of our full Terms of Service.